1. Terms of Use
By accessing and using NIMBUS HEALTHCARE SOLUTIONS INC.(“Nimbus Health”, “we”, “our”, “us”) website, client portal, appointment booking system, and related services (collectively, the “Site”), you agree to comply with these Terms of Use and all applicable laws.
If you do not agree with these terms, you must stop using our services immediately.
2. Changes to Terms
We reserve the right to update, modify, or discontinue any part of our services or these terms at any time without prior notice.
3. Important Medical Disclaimer
Our services are NOT intended to replace your regular primary care provider.
We encourage all patients to maintain an ongoing relationship with a primary care provider.
We do NOT provide emergency medical services.
If you are experiencing a medical emergency, call 911 or go to the nearest emergency department immediately.
4. Eligibility
• You must be 18 years or older to use our services
• A legal guardian (18+) may book on behalf of a minor
• Both guardian and minor must be present during the consultation
5. Use of Services
By using our services, you agree:
• To provide accurate personal information (name, phone, email)
• To receive communications (email, text, phone) related to your care
• That secure communication methods will be used whenever possible
• That in limited situations, unsecured communication may be used if necessary for care
You agree not to record any consultation (virtual or in-person) without prior written consent.
6. Booking & Payments
• Appointments must be booked through our secure third-party booking platform
• Payment information is collected through a secure third-party payment system
• Charges are applied after the appointment is completed
• Cancellation or no-show fees may apply
Nimbus Health is not responsible for:
• Payment errors
• Third-party system issues
• Financial losses related to external platforms
7. Cancellation Policy
Appointments may be cancelled according to the policy outlined in the booking system.
We reserve the right to update this policy at any time without notice.
8. Disclaimer
All materials and services are provided on an “as is” and “as available” basis.
We do not guarantee:
• That the website will be error-free
• That files are free from viruses or harmful components
You are responsible for protecting your own systems and data.
9. Limitation of Liability
Nimbus Health and its providers will not be liable for any damages arising from:
• Use or inability to use our services
• Website access or technical issues
• Any indirect, incidental, or consequential damages
This includes (but is not limited to):
• Loss of data
• Loss of income
• Personal or emotional damages
10. Privacy Commitment
Nimbus Health complies with applicable privacy and personal health information laws in Canada.
We take reasonable steps to ensure that your personal health information is:
• Accurate
• Secure
• Protected
11. Information We Collect
We collect only the information necessary to provide care, including:
• Name
• Contact information
• Health-related information
We use the minimum amount of information required for your care.
12. Use of Information
Your information is used for:
• Providing medical care
• Appointment scheduling and communication
• Clinical documentation
We do not sell your personal information.
13. Sharing of Information
We may share your information:
• With healthcare providers involved in your care
• When required by law
Examples include:
• Suspected child abuse
• Communicable diseases
• Fitness to drive assessments
• Court orders or legal requirements
14. Your Rights
You have the right to:
• Request access to your personal health information
• Request corrections
• Authorize another person to act on your behalf
Requests can be made verbally or in writing.
15. Data Security
We use secure third-party platforms for:
• Video consultations
• Messaging
• Appointment systems
While we take strong precautions, no system is 100% secure, and data breaches may occur.
If a breach happens:
• We will notify affected users
• We will take appropriate corrective action
16. Limiting Use of Information
We will make reasonable efforts to respect requests to limit how your information is used or shared, where possible.
17. Contact
For questions about these Terms or Privacy Policy, please contact Nimbus Health directly through our clinic contact channels.